Frequently Asked Questions

UK Shipping:
Standard Delivery (3-5 business days): £4.95
Express Delivery (1-2 business days): £9.95
Next Day Delivery: £14.95
Free standard shipping on orders over £200

International Shipping:
Europe (5-7 business days): £12.95
USA & Canada (7-10 business days): £19.95
Rest of World (10-14 business days): £24.95
Free international shipping on orders over £500

All items are carefully packaged with premium protective materials to ensure your collectibles arrive in perfect condition.

Delivery times depend on your location and selected shipping method:

UK: 1-5 business days depending on service selected
Europe: 5-7 business days
North America: 7-10 business days
Australia & Asia: 10-14 business days
Rest of World: 10-14 business days

Please note that high-value items may require additional processing time for insurance and security purposes. Custom or personalized items may take 2-3 additional business days to prepare.

Yes, we ship worldwide! Storia Collection delivers to over 50 countries. International orders are fully insured and tracked. Please note that customs duties and taxes may apply depending on your country's regulations - these are the responsibility of the customer.

For high-value collectibles (over £1,000), we use specialized courier services with signature confirmation and additional insurance coverage.

We take extreme care in packaging all collectibles, but if your item arrives damaged:

Contact us immediately within 48 hours of delivery
Provide photos of the damage and original packaging
We'll arrange immediate collection and replacement
Full refund available if replacement isn't possible

All shipments are fully insured, and we work with specialised art and collectibles couriers for high-value items.

We accept all major payment methods:

Credit/Debit Cards: Visa, Mastercard, American Express
Digital Payments: PayPal, Apple Pay, Google Pay
Buy Now, Pay Later: Klarna (available for orders £100-£3,000)
Bank Transfer: Available for high-value purchases over £1,000
Cryptocurrency: Bitcoin and Ethereum accepted for orders over £500

All transactions are secured with 256-bit SSL encryption and processed through our secure payment gateway.

Yes! We offer flexible payment options:

Klarna: Split purchases into 3 interest-free payments for orders £100-£3,000
Custom Payment Plans: Available for items over £2,000 - contact us to arrange
Layaway Service: Reserve items with a 25% deposit, pay balance over 90 days

Absolutely. We use industry-leading security measures:

PCI DSS Level 1 compliance
256-bit SSL encryption
Tokenised payment processing
No card details stored on our servers
Regular security audits and monitoring

Every item undergoes our rigorous authentication process:

Expert Analysis: Reviewed by certified sports memorabilia experts
Third-Party Authentication: PSA, JSA, Beckett, or equivalent certification
Forensic Examination: Signature analysis, material verification, provenance research
Digital Documentation: Detailed photos and documentation of authentication process

Each piece comes with a comprehensive Certificate of Authenticity including authentication service details, expert opinions, and complete provenance history.

We stand behind every item with our Lifetime Authenticity Guarantee:

If any item is later proven to be inauthentic by a recognised authentication service
We provide a full refund of the purchase price
We cover all authentication costs
Our guarantee is transferrable to future owners

Yes, we can arrange additional authentication services:

Second opinion authentication: £50-£150 depending on item value
Enhanced documentation package: £25
Video authentication process: £75
We work with all major authentication companies

We offer a comprehensive 30-day return policy:

30-day return window from delivery date
Items must be in original condition with all certificates and packaging
Return shipping insured and tracked (we provide prepaid labels)
Full refund processed within 5-7 business days of receiving returned item

Exceptions: Custom or personalized items cannot be returned unless damaged or inauthentic.

Returning an item is simple:

Contact our customer service within 30 days
We'll email you a prepaid, insured return label
Package item securely in original materials
Drop off at designated courier location
Track your return through provided tracking number
Refund processed once item is received and inspected

No restocking fees for standard returns
Customer is responsible for shipping for items over £200
£9.95 return shipping fee for items under £200
No fees if item is damaged, inauthentic, or incorrectly described

Yes! We partner with specialist sports memorabilia framers:

Premium framing service using museum-quality materials
UV-protective glass and archival mounting
Custom design consultation available
Prices from £150 depending on size and specifications
Framing adds 7-14 days to delivery time

Absolutely! Visit our locations:

Selfridges London: Browse our curated collection on Lower ground via Smartech
see.you.tmrw New York: Visit our flagship space in SoHo
Private viewing appointments: Available for high-value items
Virtual consultations: Video calls with our experts available

Yes, we're always interested in acquiring exceptional pieces:

Free consultation and valuation
Competitive pricing based on current market values
Immediate payment for accepted items
Consignment options available for rare pieces
Collection services available for large acquisitions

Contact our acquisition team at acquisitions@storiacollection.com

Customer Service: Monday-Friday 9 AM - 8 PM GMT, Saturday 10 AM - 6 PM GMT

Selfridges London: Following Selfridges store hours

see.you.tmrw New York: Monday-Sunday 10 AM - 10 PM EST

Email Support: 24/7 (responses within 24hours)

Yes! Join the Storia Collection community:

Exclusive previews of new arrivals
Early access to limited releases
Expert insights and collecting tips
Special offers for subscribers
Event invitations for store launches and signings

Sign up on our website and receive 10% off your first purchase.